Your Privacy Matters

Safeguarding Your Information with Our Policy

LAST UPDATED ON: 20-01-2024

Privacy Policy

This “Privacy Policy” provides the privacy practices of Tapsys Private Limited and our affiliates (collectively “Company”, “We’, “Us” or “Our”) in connection with Our “Services” (each a “Service”) via our website, and its subdomains (collectively the “Website”) and our mobile applications (each a “Mobile App”) and via any other online means such as email, online drives and via any offline means such as physical paper document collection collectively known as “TapFin”, “Platform”. The Privacy Policy addresses the rights and choices available to “Users” or “You” (any Person and/or the business entity that the Person represents) with respect to their data and Our usage of customer’s data in the context of the Service.

This Privacy Policy has been prepared in compliance with, but not limited to:

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
  • Guidelines on Digital Lending issued by the Reserve Bank of India (RBI), 2022
  • Other applicable acts, regulations and rules which require the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information and all applicable laws, regulations, guidelines provided by applicable regulatory authorities including but not limited to the RBI.

This Privacy Policy is incorporated into and at all times is subject to and is to be read in conjunction with the Terms and Conditions for Use of the Platform.

What do we collect

We collect various types of information, via the Platform or via other offline and online means, from and about Users of our Services including

  • “Personal Information” which includes any information concerning the personal or material circumstances of an identified or identifiable individual and is capable of uniquely identifying a person and/or the business entity that a person represents
  • Contact information, such as your full name (in its legal form), email, mobile number, phone number, IP address and contact address (permanent and/or temporary).
  • Business Entity Financial & Other Information (related to the business entity): including but not limited to Balance Sheet, Profit & Loss accounts, cashflow statements, Tax-related documents such as income tax return & GST returns, auditors reports, Company Bank Statements, Board Resolutions, Directors KYC amongst others
  • Content you choose to upload to the Services, whether or not specifically required by the Services, such as text, images, audio, and video, and information regarding your assets & liabilities, such as asset types and descriptions, and information regarding your Intended Recipients (defined below), such as full name (in its legal form), email, mobile number, phone number, IP address and contact address (permanent and/or temporary), and related notes, along with the metadata associated with the files you upload.
  • Profile information, such as your email address, mobile number, full name (in its legal form)and password that you may set to establish an online account with us, your photograph, and preferences.
  • Registration information, such as information that may be related to a Service or an account.
  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online.
  • Demographic Information, such as your city, state, country of residence, postal code, and age.
  • Transaction information, such as information about payments to and from you and other details of Services you have purchased from us.
  • Usage information, such as information about how you use the Services and interact with us, including information associated with any content you upload to the Services or otherwise submit to us, and information you provide when you use any interactive features of the Services.
  • Marketing information, such as your preferences for receiving communications about our activities and publications, and details about how you engage with our communications.
  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.

Information we obtain from social media platforms. We may maintain pages on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, Instagram, and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.

Information we obtain from other third parties. We may receive personal information about you from third-party sources. For example, a business partner may share your contact information with us if you have expressed interest in learning specifically about our Services. We may obtain your personal information from other third parties, such as marketing partners, publicly-available sources and data providers.

Cookies and Other Information Collected by Automated Means

We use cookies to recognize your browser and capture and maintain certain information including but not limited to about your session, device, browser type, geographic information among others. We may use cookies to help us understand and save preferences for current and future visits to our Website.

How We Use The Information Collected

We use the information collected for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

  • To verify and authenticate Your identity
  • To facilitate Your usage of our Services
  • To connect You with Our authorized third-parties/service partners/lending partners/merchant partners that help provide Our Services to You
  • provide, operate and improve the Services
  • provide information about our Services
  • establish and maintain your user profile
  • enable security features of the Services, such as by sending you security codes via email or SMS
  • communicate with you about the Services, including by sending you notifications, newsletters, updates, security alerts, and support and administrative messages
  • understand your needs and interests, and personalize your experience with the Services and our communications
  • provide support and maintenance for the Services
  • respond to your requests, questions and feedback
  • analyze your use of the Services to develop new products & Services
  • comply with applicable laws & legal processes
  • disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.


Please note that by providing the Information (as defined above), You provide Your unconditional consent and authorize us to collect, use or disclose such Information for the business and research purposes and as stated in this Privacy Policy and as permitted or required by applicable law. By providing information to Us on our Platform or by any other means, You expressly confirm and consent to TapFin collecting, maintaining, using, processing and disclosing the Information provided by You in accordance with the terms set out in this Privacy Policy.

You understand and hereby consent that the Information may be transferred to any third party for the purpose of providing Services through the Platform or any other online or offline means. You provide consent for the use of Your data to conduct credit bureau checks, KYC checks on You and the Directors of the business entity that You represent, creditworthiness checks, financial health assessment, business viability and for Our authorized partners to collect and/or receive further Information from you to provide the Services.

You understand and hereby consent that the Information may be transferred to any third party providers for rendering Services, for any jointly developed or marketed services, for payment processing, for order fulfilment, customer services, data analysis, information technology services and such other services which enable us to provide Services through the Platform or otherwise

You understand and hereby consent that You may be required to sign further consent forms to avail the Services.

We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.

Your submission of any additional contact information is considered as deemed approval and acceptance to share regular updates, information about our services, new products and other updates.

Under some conditions, we may specifically ask for your consent to collect, use and share your personal information for purposes beyond those mentioned in this document.

This Privacy Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information (including Personal Data), you are consenting to our use of the Information, in accordance with this Privacy Policy.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by informing us in writing over email at

Under such circumstances, we may be unable to render Services.


We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

How We Share your Personal Information

We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:

Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the Services (such as customer support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your information for any other purpose.

Provider of marketing services. We share your information with the provider of marketing services who may send you Company-related marketing communications in accordance with this Privacy Policy and as permitted by law.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.

Business transfers. We may sell, transfer or otherwise share some or all of the Company’s business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of the Company’s assets, or in the event of bankruptcy or dissolution.

Transfer of Data

Your Information may be transferred to, and maintained on, computers located in India, and will be governed by the Indian Data Protection Laws.

  • If you are located outside India and choose to provide information to us, please note that we may transfer the data to India to process the Information.
  • Your consent to this Privacy Policy followed by your submission of such information represents your unconditional agreement to that transfer or use.
  • We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your data will take place to an organization or a country unless there are adequate controls in place including the security of your data.

Your Choices and Rights

In this section, we describe the rights and choices available to all users.

Access or Update Your Information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account.

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.

Cookies & Browser Web Storage. We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the Services and third-party websites.

Targeted online advertising. Some of the business partners that collect information about users’ activities on or through the Service may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising.

In addition, your mobile device settings may provide functionality to limit our, or our partners’, ability to engage in ad tracking or targeted advertising using the Google Advertising ID or Apple ID for Advertising associated with your mobile device.

If you choose to opt-out of targeted advertisements, you will still see advertisements online but they may not be relevant to you. Even if you do choose to opt-out, not all companies that serve online behavioral advertising are included in this list, so you may still receive some cookies and tailored advertisements from companies that are not listed.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals.

Choosing not to share your personal information. Where we are required by law to collect your personal information, or where we need your personal information in order to provide the Services to you, if you do not provide this information when requested (or you later ask to delete it), we may not be able to provide you with our Services. We will tell you what information you must provide to receive the Services by designating it as required at the time of collection or through other appropriate means.

Other sites, mobile applications and services

The Service may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.

Security practices

The security of your personal information is important to us. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the internet.

You agree and accept that your Information may be stored in third-party cloud service infrastructure providers. While all reasonable attempts have been taken from our end to ensure the safe and secure storage of your data, we shall not be liable for any data breach on the part of the third-party cloud service infrastructure provider that was beyond our control.

Therefore, your use of the Platform will be at your own risk. If you have any concerns, please feel free to contact us at


We use session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them).


As a general rule, children are not allowed to use the Services. The Services are not directed to, and we do not knowingly collect personal information from, anyone under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without the parent’s or guardian’s consent, he or she should contact us. We will delete such information from our files as soon as reasonably practical. We encourage parents/guardians with concerns to contact us at

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes to the policy will be updated on the Website, though it may or may not be separately notified to you. We may, and if required by law will, also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail (if you have an account where we have your contact information) or another manner through the Services.

Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Services (or as otherwise indicated at the time of posting). In all cases, your continued use of the Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.


The invalidity or unenforceability of any part of this Privacy Policy shall not prejudice or affect the validity or enforceability of the remainder of this Privacy Policy. This Privacy Policy does not apply to any information other than the information collected by us through the platform. This Privacy Policy shall be inapplicable to any unsolicited information you provide us through the platform or through any other means. All unsolicited information shall be deemed to be non-confidential and we shall be free to use and/ or disclose such unsolicited information without any limitations. The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. Rights under this policy may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.

Grievance Redressal

Any discrepancies or grievances with regard to content and or comment or breach of the Terms and Conditions shall be taken up with the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to

Attention: Mr. Pramod Marar
Email ID:
Address: I-202, The Trees, Pirojshanagar, Vikhroli East, Mumbai – 400079, Maharashtra, India.

We assure you that we shall ensure implementation of the Privacy Policy and shall make the Privacy Policy available to Users. We will acknowledge each grievance that is received within 24 working hours and put our best efforts to redress the grievances of the User expeditiously within fifteen (15) working days from the date of receipt of the grievance. The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company; the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the grievance by the Company. Any suggestions by the Company regarding use of the Service shall not be construed as a warranty.

Please feel free to reach out to us at in case of any concerns, grievances, or questions relating to our privacy or data-related practices.

How to Contact Us

Please direct any questions or comments about this Privacy Policy or our privacy practices to

Governing Laws and jurisdiction

This Privacy Policy, the Platform, the Services and the use of it is governed by the laws of India and the courts in Mumbai  shall have exclusive jurisdiction over any disputes connected to our Privacy Policy, Platform or the Services and your use of it.

Your acceptance of these Terms

By using or visiting this platform, you signify your agreement to this policy. If you do not agree to any of these terms, please do not use our platform or services.